Goodfellows Ponteland Named Best in the North East at the 2026 ESTAS

If you are thinking of selling or letting a home in Ponteland or Darras Hall, one of the village's own agents has just picked up a clutch of customer service awards. The Ponteland branch of Goodfellows Estate Agents on West Road was named Best in North East Region, Best in County for Northumberland and Best in Postcode for NE20 at the 2026 ESTAS Awards.

As reported by the Hexham Courant, the family-run firm was also named Best Estate Agency Group in the North East for 2026, its third win in a row in that category.

How the ESTAS work

The ESTAS are the UK's long-running customer service awards for estate and letting agents. This year's 23rd awards were presented at Grosvenor House in London in October, hosted by TV property presenter Phil Spencer.

Unlike many industry awards, there is no judging panel or entry form. Results are calculated from verified reviews left by people who have actually bought, sold or rented through an agent, and this year's were drawn from more than 300,000 ratings from home movers. That makes them a reasonable guide to how an agent treats its customers, rather than how well it writes an award submission.

A local business with a wider footprint

Goodfellows has offices in Ponteland, West Denton, Heaton and Newcastle Great Park, and the Courant reports that the other branches also received honours in their own areas. Ponteland, though, is where the firm has its Northumberland base, and the NE20 award is the one that speaks most directly to buyers and sellers in the village.

Director Chris Goodfellow told the Courant: "We are absolutely thrilled to be recognised once again in this year's ESTAS."

Choosing an agent in Ponteland

Awards are one signal among several. If you are comparing agents, it is still worth asking for a valuation from more than one, checking recent sales on your street and reading the fees carefully. Our guide to estate agents in Ponteland covers the agents based in and around the village and what to ask each of them.

Contact details for the West Road office are on the Goodfellows directory listing.